Appeal Process

If you are not satisfied with the outcome of your application regarding certification, please follow the appeal process as mentioned below. ABSA has procedures for review and we consider each situation with a great deal of care.

Please Note: An appeal must be made to ABSA’s Vice President of Technical Services within 30 calendar days of when the applicant received written notice of the decision being disputed.

First, contact the ABSA Safety Codes Officer (SCO) who provided the decision to ensure that you understand the decision accurately and that there is no additional information you could provide that could change the decision.

Next, if you are still dissatisfied, the appeal process can be initiated by sending an email or by writing a letter to the ABSA’s Vice President of Technical Services to express your concerns.

Note: In keeping with the Fair Registration Practices Act, the ABSA Safety Codes Officer who made the initial decision will not participate in the Appeal Process.

Mail: 

ABSA

Attention: Vice President, Technical Services

9410 20th Avenue NW, Edmonton, Alberta T6N 0A4

Email: exams@absa.ca

Please include the following information in your email:

• Your ABSA file number (if you have one)
• The decision you received that is the source of your dissatisfaction and the date the decision was made
• What did you ask or apply for?
• What response did you receive?
• Why is the response not to your satisfaction?
• Did you attempt to resolve your dissatisfaction with the SCO providing the decision?
• Is there additional information that you can provide that might influence the original decision?

The subject line of the email should include ”Complaint” or “Appeal”. ABSA will confirm receipt within 2 business days and a decision on an appeal will be made available to the applicant within 10 business days.

We are always looking for ways to improve the service we provide our clients without compromising our commitment to public safety. Your concerns are important.